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Privacy Policy

Your privacy is very important to us and we will always act to protect your personal  information. We take this responsibility seriously and are very careful about how and when  your personal information is collected, used and shared. This statement outlines what our  commitment is, why we need to collect personal information, who we may share that  personal information with and how you may request access to and correction of the personal  information that we hold. This statement relates to personal information we collect through  this website.  

What we collect

The type of personal information we collect is dependent on the type of service or interaction  you wish to receive.  

Personal information we collect may include: your name, address, telephone number and  other contact details (such as email).  

Sometimes we will also collect other personal information, such as what your interests are,  so that we can improve our service and product offering to you. You may decide not to  provide your personal information to us.  

We may also collect non-personally identifiable information that cannot be used to identify or  contact you. Such information may include IP addresses, browser types, domain names and  other anonymous statistical data.  

How we collect it

The personal information we collect is generally supplied directly by you through our website.  For example, the details you provide us when you request a free quotation, subscribe to our  emails, join a mailing list or provide feedback to us.  

There are also certain situations in which we may collect personal information about you  from someone else. For example, we may collect information from third parties including  public sources, our related companies, your organisation, your representatives and  information service providers.  

We also receive and store certain types of information through the use of ‘Cookies’, when  you interact with our website via the Internet. Cookies are alphanumeric identifiers that are  placed on your computer’s hard drive through your web browser. Most Internet browsers are  pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet  browser to disable or to warn you when cookies are used. We recommend that you leave  your cookies enabled as they allow our systems to recognise your browser and provide  quicker and easier use of our website.  

Why we collect it

We collect personal information for a number of reasons, including but not limited to:  

  • deliver, administer and improve the products and services that we offer you; • provide you with a newsletter subscription;
  • send marketing communications;
  • protect against fraud or theft;
  • provide offers and promotions that we consider may be of interest or benefit to you; • conduct market research;
  • work with our related companies and service providers;
  • maintain and update our records;
  • protect and uphold the rights, property and safety of us and our customers; and • generally to provide you with a premium customer experience.

We will only use your email address for the purpose for which you have provided it and it will  not be added to a mailing list or used for any other purpose without your consent.  

Who we share it with

We may from time to time disclose your personal information to:  

(a) any of our employees, officers, insurers, professional advisers, agents, suppliers or  subcontractors insofar as reasonably necessary for the purposes set out in this  policy;  

(b) comply with a legal requirement, such as a law, regulation, court order, subpoena,  warrant, in the course of a legal proceeding or in response to a law enforcement  agency request;  

(c) other companies who perform part of our service delivery or provide other support  services to us, for example, organisations that assist us with postal, data processing  and analysis, research, mail, promotional, customer contact, technology, banking,  payment, debt collection and maintenance services.  

We may otherwise use or disclose your personal information with your consent (or if we have  given you notification of the intended use or disclosure and you have not objected to that use  or disclosure) or where required or authorised by law, which may include emergency  situations and assisting law enforcement agencies.  

Third parties to whom we disclose personal information may be located in Australia, and  other countries.  

Storage and security of your information

We strive to ensure the security, integrity and privacy of personal information submitted to  our website. We also periodically review and update our security measures to with modern  software to ensure greater protection and compliance with Privacy legislation. However,  transmission over the internet is not guaranteed to be completely secure.  

We endeavour to take all reasonable steps to protect the personal information you may  disclose to us or from the use of Cookies and similar tools. Upon receipt of your data  transmission, we also ensure that personal information is securely stored on our systems to  protect against the loss, misuse or alteration of information.  

In addition, our employees and the contractors who provide services related to our  information systems are obliged to respect the confidentiality of any personal information  held by us. However, we will not be held responsible for events arising from unauthorised  access to your personal information.  

Third party sites

This website may contain links to other websites operated by third parties. Be aware that this  privacy statement only applies to the personal information that we collect through this  Website. We are not responsible for the collection, storage or usage of personal information  at any such third-party websites and you should review the privacy policy of any Website you  visit.

Use outside Australia

We welcome visitors from outside Australia. However, this is an Australian based website  and this privacy statement governs the personal information collected at this Website  irrespective of where you may be located when you visit the Website and interact with it. This  means your personal information may be stored outside the country in which you are located  and any government authorities which have jurisdiction over the Website may be entitled to  access any personal information provided.  


We will not knowingly collect information from any unsupervised person under the age of 18.  If you are under 18 years of age you must not submit any personal information to us unless  you have the consent of, and are being supervised by, a parent or legal guardian.  

Changes to Privacy Policy

We may change this Privacy Policy in the future.  

We reserve the right to review and amend this Privacy Policy in our sole and absolute  discretion by updating our website and the Privacy Policy.  

If we update the Privacy Policy, we will use reasonable endeavours to provide you with a  notice of the updates. Any changes to the Privacy Policy will take immediate effect from the  date of its publication.  

Before you continue, we recommend you keep a copy of the Privacy Policy for your records.

Further Information

Information collected will be retained for a reasonable period or as long as the law requires. As permitted by applicable law, you may have a right of access, rectification and delegation of information  collected by you, and the right to oppose, for legitimate reasons, the processing of this  information. To exercise these rights, please contact us using the contact details below. We  request that you provide us with as much detail as you can about the particular information  you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of  providing that information to you. In certain circumstances, we may not be required by law to  provide you with access or to correct your personal information. If that is the case, we will  give you our reasons for that decision. Where we decide not to update your personal  information, you can request us to attach to the personal information a statement of the  update sought.  

We take reasonable steps to make sure that the personal information we collect, use and  disclose is accurate, complete and up-to-date.  

If you have any questions or feedback about privacy, please contact us at  hello@teho.com.au. For information about privacy generally, or if your concerns are not  resolved to your satisfaction, you may contact the Office of the Australian Information  Commissioner at www.oaic.gov.au and on 1300 363 992.  

This Privacy Policy was last updated on 15 November 2021.

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