Buying solar, a battery or an EV charger with Green.com.au? You're automatically in our Green Customer Care program at no extra cost.
We built Green.com.au on the back of seriously good customer service, and Green Customer Care is just that, packaged up. Proper aftercare that keeps your system humming and your bills heading in the right direction long after the installers have packed up the van.
Here's what you get.
Dedicated support hotline
Need a hand? Give us a bell on 1300 22 92 92 and press option 2. You'll get straight through to our Sydney-based service team of real humans who know your system and can sort whatever you've got going on. No call centres on the other side of the world, no scripts, no run-around.
Free battery optimisation
Got a battery on order? You get complimentary access to our Battery Optimisation service. We've partnered with a world-leading energy management platform that squeezes every last drop out of your battery, so you pull maximum value from your investment (and minimum from the grid).
Fault detection monitoring
We keep a quiet eye on every customer's system in the background. If something's not quite right, like an overdue software update, a firmware glitch, or a part on its way out, we usually spot it before you do. That means less downtime, fewer headaches, and a system that keeps performing the way it should.
Free 6 and 12-month health checks
This one's a Green.com.au first. At the 6 and 12-month marks, our team runs a full health check on your solar and battery setup. We dig into the telemetry, make sure you're getting the most out of your system, and double-check you're on the sharpest energy tariff for your usage. Free. No upsell.
National support network
Once you're installed, you're plugged into our nationwide service team. So whether you're in Penrith or Perth, there's a Green-trained technician who can get to you when you need one.
Ready to go Just go Green? Join thousands of Aussie homes and businesses already running on renewables with Green.com.au, and a customer care program that doesn't quit when the install is done. Request a free quote today to get started.
